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Cited by

• 2013Toward a Theoretical Foundation for Experience Design in Tourism406 cited
• 2016Revisiting the host city: An empirical examination of sport involvement, place attachment, event satisfaction and spectator intentions at the London Olympics277 cited
• 2011The role of geo-based technology in place experiences196 cited
• 2013Influence of customer experience on loyalty and word-of-mouth in hospitality operations185 cited
• 2015Understanding the Customer Experiences from the Perspective of Guests and Hotel Managers: Empirical Findings from Luxury Hotels in Istanbul, Turkey155 cited
• 2008Disruptive Technologies, Services, or Business Models?63 cited
• 2013Pengaruh Customer Experience Quality Terhadap Customer Satisfaction & Customer Loyalty Di Kafe Excelso Tunjungan Plaza Surabaya: Perspektif B2C35 cited
• 2014Components of Experiential Value: Case of Hospitality Industry33 cited
• 2014Usability Engineering28 cited
• 2014Experiential Marketing On Brand Advocacy: A Mixed-Method Approach On Global Apple Product Users27 cited
• 2019Are locals ready to cross a new frontier in tourism? Factors of experiential P2P orientation in tourism23 cited
• 2010Luxury Redesigned: How The Ritz‐Carlton Uses Experiential Service Design to Position Abundance in Times of Scarcity19 cited
• 2016A Framework for Conceptualizing Customer Experiences Management in the Hotel Industry