Part I: Introduction Chapter 1: Quality Improvement in the Modern Business Environment Chapter 2: The DMAIC Process Part II: Statistical Methods Useful in Quality Control and Improvement Chapter 3: Modeling Process Quality Chapter 4: Inferences about Process Quality Part III: Basic Methods of Statistical Process Control and Capability Analysis Chapter 5: Methods and Philosophy of Statistical Process Control Chapter 6: Control Charts for Variables Chapter 7: Control Charts for Attributes Chapter 8: Process and Measurement System Capability Analysis Part IV: Other Statistical Process-Monitoring and Control Techniques Chapter 9: Cumulative Sum and Exponentially Weighted Moving Average Control Charts Chapter 10: Other Univariate Statistical Process Monitoring and Control Techniques Chapter 11: Multivariate Process Monitoring and Control Chapter 12: Engineering Process Control and SPC Part V: Process Design and Improvement with Designed Experiments Chapter 13: Factorial and Fractional Experiments for Process Design and Improvements Chapter 14: Process Optimization and Designed Experiments Part VI: Acceptance Sampling Chapter 15: Lot-by-Lot Acceptance Sampling for Attributes Chapter 16: Other Acceptance Sampling Techniques Appendix
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