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Preface To The Second Edition Acknowledgments Part I Introduction To Supply Chain Management. CHAPTER 1 If Supply Chain is the Answer, Then What's the Question? Flashpoints. You Knew This Job Was Dangerous When You Took It. The Big Picture. The Supply Chain's Back Story. Roadblocks On The Supply Chain Path. Separating The Good From The Best. CHAPTER 2 Anatomy of a Supply Chain. Flashpoints. Aerospace: Changing The Game, For Better Or Worse. Automotive: Building Customer Loyalty For The Long Term. Chemicals: Finding The Right Supply Chain Formula. Consumer Packaged Goods: The Moment Of Truth. Food And Beverage: Cutting Out The Middleman. High-Tech/Electronics: Zero Latency. Pharmaceuticals: Fighting Counterfeiters With RFID. Retail: Customer Centricity. CHAPTER 3 Supply Chain Metrics: Measuring Up to High Standards. Flashpoints. How To Prevent A Supply Chain Heart Attack. What Makes A Supply Chain Leader? Measure Satisfaction. Everybody's Talking About Benchmarking. Do The Right Things. Supply Chain Checkup. Time For A Turnaround. Learn The SCOR. SCM For Dummies. Follow The Roadmap. Make It All Meaningful. Part II Traditional Core Processes Of Supply Chain Management. CHAPTER 4 Planning and Forecasting: Headed for the Future. Flashpoints. A Bias Against Good Plans. From Soup To S&OP. No Time Like The Real Time. The Truth Plays Out. End-To-End Integration. The First Shall Be First. Analyze This. A Happy Ending. CHAPTER 5 Procurement: Go Right to the Source. Flashpoints. Giving Procurement Its Due. Managing The Changes. Keep Your Friends Close And Your Suppliers Closer. Looking Backward To See Forward. Working For Every Penny. Ensuring A Healthy Supply Chain. The War On Complexity. It Seemed Like A Good Idea At The Time. An Online Car Wreck. A Rating Service For Buyers And Sellers. CHAPTER 6 Manufacturing: Supply Chain on the Make. Flashpoints. A Direct Line To Supply Chain Success. Better Decisions For The Customer. Tying It All Together. Digital Supply Chains. Collaborating On Product Designs. Nearly Perfect. The Future Of Manufacturing. CHAPTER 7 Transportation: Logistics a la Mode. Flashpoints. Riding The Roads. Regulations And Deregulation. Fuel For Thought. A Capacity For Change. Know Thyself, And Thy Carrier, Too. How To Achieve Sustainable Savings. Collaboration Is A Two-Way Street. A Carrier By Any Other Name. Automate To Consolidate. Get It There On Time. CHAPTER 8 Distribution and Warehousing: Going with the Flow. Flashpoints. Virtual Inventory. Cross-Docking, Compliance, And Collaboration. Handle With Care. Where The Rubber Meets The Load. Can You Hear Me Now? Wireless In The Warehouse. Turn, Turn, Turn. Half-Full Or Half-Empty? How To Better Manage Your Warehouse. CHAPTER 9 Site Selection: Location, Location, Location. Flashpoints. Striking The Proper Balance. A Site For Sore Eyes. Finding The Right Place. A Look At Gillette's Distribution Network. Cost Versus Service. Match Your Network To Your Business Strategy. How Much Is Too Much? Weighing The Intangibles. Quality Over Quantity. A Quick Guide To Site Selection. CHAPTER 10 Globalization: It's a Not-So-Small World. Flashpoints. Playing By Somebody Else's Rules. Develop A Global Vision. Friendly Nations. Low Cost Sometimes Means Poor Service . Living In A Somewhat Flat World. Keeping An Eye On China. Take A Look For Yourself. Finding The Next Global Hot Spot. The Need For Supply Chain Visibility. Closer To Home. CHAPTER 11 Customer Service: Keeping the Customer Satisfied. Flashpoints. The Perfect Order. The High Cost Of Imperfection. One Good Return Deserves Another. Supply Chain In Reverse. Managing The Relationship. Money In The Bank. Supply Chain At Your Service. A Culture Of Customer Satisfaction. Part III Supply Chain Strategies. CHAPTER 12 3PLs: When You'd Rather Not Do It Yourself. Flashpoints. A Shift To The Supply Chain Side. Letting Somebody Else Do It. Supply Chain Essentials And Nonessentials. Finding Your Core Competency. Square Pegs And Round Holes. Think Strategically. The Financial Impact Of Outsourcing. Staying In Touch. Going Beyond The 3PL Model. Outpacing The Competition. CHAPTER 13 Collaboration: Extending the Enterprise. Flashpoints. Mutually Beneficial Relationships. Winning Small Victories. Respecting Your Partners. A Better Way To Sell Mouthwash. A Nine-Step Program For CPFR. Great Expectations, So-So Results. More Reliability And Better Service. Challenges In Supplier Management. How To Get The Most Out of a Relationship. CHAPTER 14 Security: Seeking Shelter from Supply Chain Storms. Flashpoints. It'll Never Happen Here . Customs-Trade Partnership Against Terrorism. Getting Countries To Talk To Each Other. Sometimes Low-Tech Is As Good As High-Tech. Taking Responsibility For Your Supply Chain. Securing The Supply Chain. 10+2. Taking Steps Toward Effective Compliance. Supply Chains at Risk. An Investment Worth Making. CHAPTER 15 RFID: A Game of Tags. Flashpoints. The ABCs Of RFID Proactive Replenishment. In Search of Payback. Tagging till the Cows Come Home. Taking RFID Seriously. Work the Bugs Out. A Matter of Privacy. No Need to be Passive. CHAPTER 16 Green Supply Chains: It's Not Easy Going Green. Flashpoints. The Elephant In The Room. Justifying The Cost. Look For The Green Label. The Carbon Footprint of a Banana. Sustainability Throughout the Supply Chain. Good to Green. How Big Blue Went Green. Eco-Friendly Strategies. Low-Hanging Fruit. CHAPTER 17 Continuous Improvement: Lean on Me. Flashpoints. From Push to Pull. The Toyota Way. Don't Settle for Occasional Improvement. Lean Principles. Lean, Mean Flying Machine. The Value of Teamwork. Leaning In the Right Direction. CHAPTER 18 The Supply Chain Profession: What Keeps You Up at Night? Flashpoints. Talent Search. Hiring Problem Solvers. Training the Next Generation. Optimizing the Workforce. What Keeps You Up at Night? Gray Matters. The Secret to Supply Chain Success. Notes. About The Author. Index.
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