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Organizational Climate, Perceived Customer Satisfaction, and Revenue per Available Room in Four- and Five-Star Australian Hotels
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Organizational Climate, Perceived Customer Satisfaction, and Revenue per Available Room in Four- and Five-Star Australian Hotels (2001)Organizational Climate, Perceived Custome…The Effects of Atmosphere on Perceived Values and Customer Satisfaction toward the Theme Hotel: The Moderating Role of Green Practice Perception (2022)The Effects of Atmosphere on …Organisational Perception of Customer Satisfaction: Theories and Evidence (2007)Organisational Perception of …An Integrated Approach to Service Quality in Hotels (2003)An Integrated Approach to Ser…Research in Organizational Behavior (1984)Self-Efficacy: The Exercise of Control (1999)Social Cognitive Theory: An Agentic Perspective (2001)Employee and customer perceptions of service in banks: Replication and extension. (1985)The service organization: Human resources management is crucial (1993)Why Satisfied Customers Defect (1995)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)The Effect of Branding, Perceived Environmental and Social Responsibility on Customer Satisfaction and Loyalty (2023)Understanding the Role of the Shopping Experience in Explaining Tourists' Perceived Value and Behavioral Intention in African Markets (2024)Fostering customer citizenship behavior of upscale hotels: the role of hotel atmosphere, customer experience, perceived value and staff-customer interaction (2025)
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  • 2022The Effects of Atmosphere on Perceived Values and Customer Satisfaction toward the Theme Hotel: The Moderating Role of Green Practice Perception27 cited
  • 2003An Integrated Approach to Service Quality in Hotels15 cited
  • 2007Organisational Perception of Customer Satisfaction: Theories and Evidence14 cited

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