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Linking Customer Loyalty to Growth

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References

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2008The Long-Term Stock Market Valuation of Customer Satisfaction255 cited
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2006The Ultimate Question: Driving Good Profits and True Growth231 cited
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2013Love and Satisfaction Drive Persistent Stickiness: Investigating International Tourist Hotel Brands67 cited
2013

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Nomological validity of the Net Promoter Index question

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2015Perceptions are relative59 cited

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2020Heart, head, and hand: a tripartite conceptualization, operationalization, and examination of brand loyalty43 cited

2013Key account relationships: An exploratory inquiry of customer-based evaluations43 cited

2015Assessing the antecedents of customer loyalty on healthcare insurance products: Service quality; perceived value embedded model38 cited

2019Forging a Stronger Academic-Practitioner Partnership–The Case of Net Promoter Score (NPS)37 cited

2018Are Promoters Valuable Customers? An Application of the Net Promoter Scale to Predict Future Customer Spend36 cited

2011An examination of brand loyalty in the Indonesian hotel industry36 cited

2012Identifying the Key Drivers of Customer Satisfaction and Repurchase Intentions: An Empirical Investigation of Japanese B2B Services33 cited

2014Performance topology mapping: understanding the drivers of performance29 cited

2016Identification of growth factors for small firms: evidence from hotel companies on an island22 cited