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• 2000Competition Among Universities and the Emergence of the Elite Institution94 cited
• 2008Characteristics of Parent–Teacher E-Mail Communication85 cited
• 1997Academic Freedom, Tenure, and Student Evaluation of Faculty75 cited
• 2008Student Ratings in a Consumerist Academy: Leveraging Pedagogical Control and Authority70 cited
• 2001Consumerism and U.S. Study Abroad69 cited
• 1986Community colleges and social stratification in the 1980s60 cited
• 2005The evolving interpretations of customers in higher education: empowering the elusive54 cited
• 2013A Lesson Plan For Sustainability In Higher Education47 cited
• 2021University Student Housing as Business Proposition and Entrepreneurial Activity: The Canadian Case30 cited
• 2020Transmodernizing Management Historiographies of Consumerism for the Majority28 cited
• 2000Popular television formats, The student-as-consumer metaphor, acculturation and critical engagement in the teaching of accounting24 cited
• 1999The HEI‐student legal relationship, with special reference to the USA experience9 cited
• 2019A Critique of the Student as Customer Metaphor in Higher Education and Academic Libraries1 cited