Usability evaluation for a web-based public participatory GIS: A case study in Canmore, Alberta

Yunliang Meng · Jacek Malczewski

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Geographic Information Systems Studies E-Government and Public Services Usability and User Interface Design

Abstract

This paper focuses on evaluating usability of a Web-based Public Participatory GIS (Web-PPGIS) in the context of a real-world application. The empirical study involves the use of ArgooMap to support users in an online public participatory decision-making process where the users are asked to find the “best” location for a new parkade in the downtown of Canmore, Alberta. The datasets on system usability have been collected automatically using UsaProxy software. We have found that there are significant differences in the system usability among the participants. The system usability is higher for users with GIS experience, higher education levels, and more web surfing experience. The findings provide insights for Web-PPGIS practitioners to advance such systems. It is noticed that the way the Web-PPGIS website was advertised may influence the results. An approach to avoid this problem is needed.

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1997Collaborative Planning 2010The proof and measurement of association between two things 2000Web-based public participation geographical information systems: an aid to local environmental decision-making 1995GIS, Indigenous Peoples, and Epistemological Diversity 1998The Evolution of Public Participation GIS 2008Web-based GIS for collaborative planning and public participation: An application to the strategic planning of wind farm sites 2003Usability evaluation and PPGIS: towards a user-centred design approach 1997Spatial group choice: a SDSS tool for collaborative spatial decisionmaking

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2012Effectiveness of collaborative map-based decision support tools: Results of an experiment 2018Evaluating the Usability and the Personal and Social Acceptance of a Participatory Digital Platform for Cultural Heritage 2012Assessment of Online PPGIS Study Cases in Urban Planning 2014Usability evaluation of collaborative PPGIS-GeoCWMI for supporting public participation during municipal planning and management services 2015A service-oriented architecture to enable participatory planning: ane-planning platform

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