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• 1995Comparing Response Rates and Response Content in Mail versus Electronic Mail Surveys439 cited
• 2003Privacy versus willingness to disclose in e-commerce exchanges: The effect of risk awareness on the relative role of trust and control271 cited
• 2000Privacy and Ethical Issues in Database/Interactive Marketing and Public Policy: A Research Framework and Overview of the Special Issue215 cited
• 2000The Impact of Internet Use on Business-to-Business Marketing204 cited
• 1995Direct marketing on the internet: An empirical assessment of consumer attitudes150 cited
• 2002Beyond Sabre: An Empirical Test of Expertise Exploitation in Electronic Channels1137 cited
• 1999Measuring Export Information Use121 cited
• 1996Internationalizing the market orientation construct: an in-depth interview approach115 cited
• 2002The Effect of Relational Constructs on Customer Referrals and Number of Services Purchased From a Multiservice Provider: Does Age of Relationship Matter?114 cited
• 2003Relationship marketing in the banking sector: the impact of new technologies101 cited
• 1999The Success of Marketing Management Support Systems93 cited
• 1997Intimacy or intrusion? The privacy dilemma for relationship marketing in consumer markets90 cited
• 2004Consumer subjectivity in the Age of Internet: the radical concept of marketing control through customer relationship management