A Study on Customer Perception Towards Internet Banking: Identifying Major Contributing Factors

Divya Singhal · Padhmanabhan Vijayaraghavan

92 citations0/0 files storedJournal of Nepalese Business Studies

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Technology Adoption and User Behaviour Customer Service Quality and Loyalty Health, Technology, Consumer Behavior

Abstract

Internet banking is becoming is increasingly becoming popular because of convenience and flexibility. The present paper explores the major factors responsible for internet banking based on respondents’ perception on various internet applications. It also provides a framework of the factors which are taken to assess the internet banking perception.The Journal of Nepalese Business Studies Vol. V, No. 1, 2008, December Page: 101-111

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2016The Journal of Internet Banking and Commerce 1999Service quality in the banking sector: the impact of technology on service delivery 2006A logit analysis of electronic banking in New Zealand 2001INTERNET BANKING PATRONAGE: AN EMPIRICAL INVESTIGATION OF MALAYSIA 2008An Alternative Approach in Service Quality: An e-Banking Case Study

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