Article2004

Task-Focused Summarization of Email

Simon H. Corston-Oliver · Eric K. Ringger · Michael Gamon · Richard Campbell

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Personal Information Management and User Behavior Information Retrieval and Search Behavior Advanced Text Analysis Techniques

Abstract

We describe SmartMail, a prototype system for automatically identifying action items (tasks) in email messages. SmartMail presents the user with a task-focused summary of a message. The summary consists of a list of action items extracted from the message. The user can add these action items to their “to do ” list.

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2003Taking email to task 2001Supporting Email Workflow

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2017Characterizing and Predicting Enterprise Email Reply Behavior 2010Agent-assisted task management that reduces email overload 2005Detecting action-items in e-mail 2019Task Duration Estimation 2008Intelligent email: aiding users with AI 2017Mining Business Process Activities from Email Logs 2017Self-Es 2008Requests and Commitments in Email are More Complex Than You Think: Eight Reasons to be Cautious

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