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Six Sigma: SPC and TQM in Manufacturing and Services
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Six Sigma: SPC and TQM in Manufacturing and Services (2001)Six Sigma: SPC and TQM in Manufacturing a…Capability Analysis and use of Acceptance and Control Charts in the 6-Sigma in Pharmaceutical Industries Case Study: Behestan Tolid Pharmaceutical Co (2016)Capability Analysis and use o…The Service Revolution and the Transformation of Marketing Science (2014)The Service Revolution and th…Quality Management and Its Role in Improving Service Quality in Public Sector (2014)Quality Management and Its Ro…Evolving to a New Dominant Logic for Marketing (2003)E-S-QUAL (2004)Customer Engagement (2011)Service Research Priorities in a Rapidly Changing Context (2015)Service-dominant logic 2025 (2016)Artificial Intelligence in Service (2018)Handbook of Qualitative Research (1994)Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (1994)Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations (2002)The Impact of Foreign Flight Attendants’ Service Quality on Behavioral Intention Toward Their Home Country—Applied SERVPERF Model (2019)A study on critical failure factors of Design for Six Sigma in Indian companies: results from a pilot survey (2022)The role of B2B marketing strategy, ICT B2B marketing support, and service quality in market orientation – Performance relationship: evidence from three European countries (2022)Introduction to Statistical Quality Control (1992)Introduction to Statistical Quality Control (1997)Modeling and Simulation Design (2011)
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  • 2014The Service Revolution and the Transformation of Marketing Science623 cited
  • 2014Quality Management and Its Role in Improving Service Quality in Public Sector51 cited
  • 2016Capability Analysis and use of Acceptance and Control Charts in the 6-Sigma in Pharmaceutical Industries Case Study: Behestan Tolid Pharmaceutical Co6 cited

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