List of Figures. List of Tables. About the Editors. List of Contributors. Preface. Part I: Introduction. The New Workplace: An Introduction (David Holman & Stephen Wood). Part II: Modern Working Practices in The Workplace. Workers Under Lean Manufacturing (Rick Delbridge). The Human Side of Total Quality Management (Richard Cooney & Amrik Sohal Advanced Manufacturing Technology (Bradley Chase & Waldemar Karwowski). Supply Chain Partnering (Maire Kerrin & Belen Icasati-Johanson). Team Working (John Cordery). Call Centres (David Holman). Knowledge Management (Harry Scarbrough). Employee Involvement: Utilization, Impacts and Future Prospects (George S. Benson & Edward E. Lawler III). Promoting a Pro-active and Innovative Workforce for the New Workplace (Kerry L. Unsworth & Sharon K. Parker). Teleworking and Virtual Organisations (David Lamond, Kevin Daniels & Peter Standen). Performance Management Practices and Motivation (Robert D. Pritchard & Stephanie C. Payne). E-business: Future prospects? (Chris Clegg, Belen Icasati-Johanson & Stuart Bennett). Part III: Organisational Performance and Productivity. Organisational Performance and Manufacturing Practices (Stephen Wood). Organisational Performance in Services (Rosemary Batt & Virginia Doellgast). The Human Resource - Firm Performance Relationship: Methodological and Theoretical Challenges (Patrick M. Wright & Timothy M. Gardner). Part IV: Tools and Methods for Design and Evaluation. Tools and Methods to Support the Design and Implementation of New Work Systems (Enid Mumford & Carolyn Axtell). Examining New Technologies and New Ways of Working: Methods for Designing Evaluation Studies (Sabine Sonnentag). Part V: Reflection and Critique. The Future of Work? (Paul Sparrow). Any nearer a 'better' approach? A critical view (Karen Legge ). Conclusion: Practical, Theoretical and Methodological Considerations (David Holman, Toby Wall & Ann Howard). Author Index. Subject Index.
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