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In the rules and principles that guide and regulate international organisations, there has been a gradual, yet noticeable, transformation from a model premised upon a narrow conception of inter-governmentalism and formal legalism to one that is increasingly receptive to broader constitutional notions, including ideals such as enhancing legitimacy and promoting good governance.1 In this process, concepts such as accountability, transparency, public participation and due administration have become prevalent both in the rhetoric and everyday reality of international organisations. This article focuses upon one element of this wider discourse, namely the increased adoption within the international community of complaint and grievance mechanisms that operate outside the traditional legal framework.
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