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Work Performance Ratings: Cognitive Modeling and Feedback Principles in Rater Accuracy Training

Terry L. Dickinson · Jerry W. Hedge · Rudolph L. Johnson · Todd A. Silverhart

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Human Resource Development and Performance Evaluation Psychometric Methodologies and Testing Student Assessment and Feedback

Abstract

Abstract : The present research employed a performance measurement test bed to investigate the influence of training principles on rating accuracy. In one experiment, cognitive modeling principles were utilized to train raters. In comparison to control groups, cognitive modeling training improved rater knowledge of appropriate behaviors to rate, but this training did not improve rating accuracy. In the second experiment, feedback, feedforward, and target score information were manipulated to train raters in the 'how and why' of rating. In comparison to controls, this information did not improve rating accuracy. In both experiments, however, rating accuracy was quite high, and it was recommended that the control training procedures should be used in field settings. Keywords: Accuracy; Cognitive modeling; Feedback; Feedforward; Measurement test bed; Rater training; Validity; Work performance.

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