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Role and importance of key performance indicators measurement
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  • 2012Perceived value, service quality, corporate image and customer loyalty: Empirical assessment from Pakistan124 cited
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  • 2014The Effect of Service Climate on Perceived Service Value and Behavioral Intentions: The Mediating Role of Service Quality43 cited
  • 2014Effects of Perceived Value and Trust on Customer Loyalty towards Foreign Banks in Sabah, Malaysia36 cited
  • 2020A study of performance measures and quality management system in small and medium enterprises in India26 cited
  • 2024The dilemma of employee productivity measures and managerialism practices: an empirical exploration in financial institutions4 cited
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