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ANALISIS KUALITAS PELAYANAN PERPUSTAKAAN (LIBQUAL+TM METHOD) PADA PERPUSTAKAAN SOEMAN HS PROVINSI RIAU PEKANBARU
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ANALISIS KUALITAS PELAYANAN PERPUSTAKAAN (LIBQUAL+TM METHOD) PADA PERPUSTAKAAN SOEMAN HS PROVINSI RIAU PEKANBARU (2014)ANALISIS KUALITAS PELAYANAN PERPUSTAKAAN …Using LibQUAL+TM to improve services to libraries (2010)Using LibQUAL+TM to improve s…Measuring academic libraries service quality in fuzzy environment (2009)Measuring academic libraries …Bridging the gap between service provision and customer expectations (2009)Bridging the gap between serv…Perceived service quality, perceived value and recommendation (2008)Perceived service quality, pe…LibQUAL+: Service Quality Assessment in Research Libraries (2001)LibQUAL+: Service Quality Ass…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Service personal values and customer loyalty (2010)Moderating Role of Gender in the Relationship between Hotel Service Quality Dimensions and Tourist Satisfaction (2014)Achieving university libraries user loyalty through user satisfaction: the role of service quality (2020)Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study. (2001)Reliability and Structure of LibQUAL+ Scores: Measuring Perceived Library Service Quality (2002)LibQUAL in Ireland: Performance Assessment and Service Improvement in Irish University Libraries (2013)A Fuzzy Linguistic Extended LibQUAL+ Model to Assess Service Quality in Academic Libraries (2015)Impact of service quality on user satisfaction in public university libraries of Bangladesh using structural equation modeling (2022)Refinement and reassessment of the SERVQUAL scale. (1991)Fuzzy sets (1965)The concept of a linguistic variable and its application to approximate reasoning—II (1975)Fuzzy sets (1996)Performance Audit through LibQUAL+ Technique: The Experience of Burdwan University and Visva-Bharati Library Users (2016)Service Quality Assessment at the Learning Resourse Center in Can Tho University, Vietnam (2021)Delivering quality service: balancing customer perceptions and expectations (1990)Complaining behavior of public library users in South Korea (2003)Determining factors of academic library Web site usage (2007)Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era (2022)
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References

  • 2001LibQUAL+: Service Quality Assessment in Research Libraries67 cited
  • 2008Perceived service quality, perceived value and recommendation67 cited
  • 2010Using LibQUAL+TM to improve services to libraries33 cited
  • 2009Bridging the gap between service provision and customer expectations19 cited
  • 2009Measuring academic libraries service quality in fuzzy environment5 cited

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