"Ráda bych Vám pomohla, ale ..." Dilemata práce s klienty v organizacích.

Abstract

Kniha je věnovana otazce: Ktera dilemata prace přistupu ke klientům mohou být podle dosavadniho výzkumu pro pracovniky služeb socialni prace důležita a jak jsou tito pracovnici zvykli je v organizacich, kde pracuji, řesit? Autor popisuje vsedni(komplexni a zjednodusene cile, množstvi a kvalita, neutralita a favoritismus, jednostrannost a symetrie vztahu s klientem, proceduralni a situacni přistup, materialni a nematerialni pomoc, zasahnout a nezasahnout) a strategicka(veřejný a dilci zajem, bezprostředni a zprostředkovane cile, řeseni připadu a socialni změna, změna klienta a změna prostředi) dilemata prace s klientem v organizacich služeb socialni prace.The book pays attention to the question: What of social work with clients are - in accordance with current research results - perceived as important by social workers and how are the employees of social work service agencies accustomed to manage them? The author describes everyday dilemmas (those between complex and simplified objectives, quantity and quality, neutrality and favouritism, symmetric and asymmetric relation with the client, procedural and situational approach, material and non-material help, act or not to act) and strategic dilemmas (those between public and particular interest, direct and indirect objectives, solving the case and social change, of the client and change of social environment).

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