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A Criteria Catalog Based Methodology for Analyzing Service Management Processes
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A Criteria Catalog Based Methodology for Analyzing Service Management Processes (2002)A Criteria Catalog Based Methodology for …Best Practices: Building Your Business with Customer-Focused Solutions (1998)Best Practices: Building Your…Business Process Change: A Study of Methodologies, Techniques, and Tools* (1997)Business Process Change: A St…Business Process Engineering: Reference Models for Industrial Enterprises (1994)Business Process Engineering:…Business Process Engineering (1994)Business Process EngineeringReengineering the corporation: A manifesto for business revolution (1993)Reengineering the corporation…Chief executives define their own data needs. (1979)Process innovation: reengineering work through information technology (1993)The Role of Relational Information Processes and Technology Use in Customer Relationship Management (2005)Organizational Path Dependence: Opening the Black Box (2009)Service, value networks and learning (2009)The New Industrial Engineering: Information Technology and Business Process Redesign (2011)ARIS Architecture and Reference Models for Business Process Management (2000)A multi-project model of key factors affecting organizational benefits from enterprise systems (2010)Object-Centric Process Mining: Dealing with Divergence and Convergence in Event Data (2019)CONCEPTS FOR MODELING ENTERPRISE ARCHITECTURES (2004)The Scope and Evolution of Business Process Management (2010)The Capabilities of Market-Driven Organizations (1994)A pedagogy of Multiliteracies Designing Social Futures (1996)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)Understanding Information Technology Investment Decision-Making in the Context of Hotel Global Distribution Systems: a Multiple-Case Study (1999)The Theory and Practice of Customer Bonding (2002)Best Practice in Australian manufacturing sites (2004)
this work references cited by second hop

References

  • 1993Reengineering the corporation: A manifesto for business revolution6,454 cited
  • 1997Business Process Change: A Study of Methodologies, Techniques, and Tools*985 cited
  • 1994Business Process Engineering: Reference Models for Industrial Enterprises483 cited
  • 1994Business Process Engineering241 cited
  • 1998Best Practices: Building Your Business with Customer-Focused Solutions66 cited

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