Towards a Classification and Lifecycle of Business Process Change

Karsten Ploesser · Jan Recker · Michael Rosemann

18 citations0/0 files storedKölner Universitäts PublikationsServer (Universität zu Köln)

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Business Process Modeling and Analysis Organizational Change and Leadership Robotic Process Automation Applications

Abstract

Abstract. Business processes in dynamic environments are often subject to dis-ruptions, forcing organizations to change their processes. This gives rise to the question how and when such process change should be considered during the process lifecycle and how it could be anticipated in order to decrease response time. In line with recent proposals to study the extrinsic drivers of process change, we seek the reasons for modifications outside the typical process envi-ronment and derive several process change strategies. Future work will describe the relation between external events and these strategies to yield ameliorated and truly flexible process designs.

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References

1979The Social Psychology of Organizations.1969The social psychology of organizing 1998Adeptflex—Supporting Dynamic Changes of Workflows Without Losing Control 1995Business process management: survey and methodology 2004Specification and validation of process constraints for flexible workflows 2008Contextualisation of business processes 2007Change Patterns and Change Support Features in Process-Aware Information Systems 2007Deadline-based escalation in process-aware information systems

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2010A Goal-Based Approach for Learning in Business Processes 2013A decision framework for optimisation of business processes aligned with business goals 2018Deriving organisational business process change factors using the hierarchical elicitation workshop 2014Designing a Multi Agent System Architecture for IT Governance Platform

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