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Language at Work: Analyzing Communication Breakdown in the Workplace to Inform Systems Design

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Language, Discourse, Communication Strategies Language, Communication, and Linguistic Studies Communication Studies and Media

Abstract

1. 'It was a solidly City crowd' 2. Linguists studying language 3. Sociologists studying human communication 4. A new analytic approach: Layered formalism and zooming 5. Information flow via common artifacts 6. Interpretive grammar Appendix: situation theory - a brief summary of the key ideas of situation theory.

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