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Improving online banking quality in developing nations: a Libyan case
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Improving online banking quality in developing nations: a Libyan case (2014)Improving online banking quality in devel…Factors affecting the adoption of Internet banking in Tunisia: An integration theory of acceptance model and theory of planned behavior (2012)Factors affecting the adoptio…Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh (2011)Interrelations between Servic…Determinants of E-Commerce Customer Satisfaction, Trust, and Loyalty in Saudi Arabia (2011)Determinants of E-Commerce Cu…The effects of relationship quality and switching barriers on customer loyalty (2010)The effects of relationship q…Synthesizing the Effects of Service Quality, Value, and Customer Satisfaction on Behavioral Intentions in the Motel Industry (2010)Synthesizing the Effects of S…Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)Understanding customer satisf…Internet banking acceptance model: Cross-market examination (2009)Internet banking acceptance m…Information technology adoption behavior life cycle: Toward a Technology Continuance Theory (TCT) (2009)Information technology adopti…A meta-analytic assessment of the DeLone and McLean IS success model: An examination of IS success at the individual level (2009)A meta-analytic assessment of…Factors influencing the adoption of internet banking: An integration of TAM and TPB with perceived risk and perceived benefit (2008)Factors influencing the adopt…Can banks improve customer relationships with high quality online services? (2007)Can banks improve customer re…The impact of organisational culture innovation on the adoption of IS/IT: the case of Libya (2006)The impact of organisational …Internet retail customer loyalty: the mediating role of relational benefits (2003)Internet retail customer loya…Applied Business research: Qualitative and Quantitative Methods (2001)Applied Business research: Qu…Exploring the factors associated with Web site success in the context of electronic commerce (2000)Exploring the factors associa…Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality (1996)Consumer evaluations of new t…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Measuring user satisfaction from e-Government services: Lessons from Jordan (2013)A global approach to the analysis of user behavior in mobile payment systems in the new electronic environment (2017)Integrating identity, strategy and communications for trust, loyalty and commitment (2017)The theory of planned behavior (1991)User Acceptance of Information Technology: Toward A Unified View1 (2003)User acceptance of YouTube for procedural learning: An extension of the Technology Acceptance Model (2012)Factors influencing acceptance of technology for aging in place: A systematic review (2014)An expectation-confirmation model of continuance intention to use mobile instant messaging (2015)A Paradigm for Developing Better Measures of Marketing Constructs (1979)The Behavioral Consequences of Service Quality (1996)Enticing online consumers: an extended technology acceptance perspective (2002)Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model (2004)Understanding e-learning continuance intention: An extension of the Technology Acceptance Model (2006)Information Systems Success: The Quest for the Dependent Variable (1992)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)A Theoretical Integration of User Satisfaction and Technology Acceptance (2005)A Framework and Guidelines for Context-Specific Theorizing in Information Systems Research (2013)Synthesizing information systems knowledge: A typology of literature reviews (2014)Investigating users’ perspectives on e-learning: An integration of TAM and IS success model (2015)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Technology Readiness Index (Tri) (2000)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations (2002)A new hybrid MCDM model combining DANP with VIKOR to improve e-store business (2012)Impact of Service Quality on Customer Satisfaction and Customer Loyalty: Evidence from Banking Sector (2014)Effects of service quality and customer satisfaction on loyalty of bank customers (2021)The Commitment-Trust Theory of Relationship Marketing (1994)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)An empirical examination of continuance intention of mobile payment services (2012)Customer loyalty: a review and future directions with a special focus on the hospitality industry (2015)Understanding the attitude and intention to use smartphone chatbots for shopping (2020)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Understanding the determinants of online repeat purchase intention and moderating role of habit: The case of online group-buying in Taiwan (2014)Corporate social responsibility as a determinant of consumer loyalty: An examination of ethical standard, satisfaction, and trust (2017)Customer Behavior as an Outcome of Social Media Marketing: The Role of Social Media Marketing Activity and Customer Experience (2020)Avoidance of Advertising in Social Networking Sites (2010)Do Board's Corporate Social Responsibility Strategy and Orientation Influence Environmental Sustainability Disclosure? UK Evidence (2017)Knowledge, Attitude and Practice Toward COVID-19 Among the Public in the Kingdom of Saudi Arabia: A Cross-Sectional Study (2020)Why people use social networking sites: An empirical study integrating network externalities and motivation theory (2011)Understanding the Internet banking adoption: A unified theory of acceptance and use of technology and perceived risk application (2013)Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust (2017)
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References

  • 2008Factors influencing the adoption of internet banking: An integration of TAM and TPB with perceived risk and perceived benefit2,037 cited
  • 2001Applied Business research: Qualitative and Quantitative Methods1,680 cited
  • 1996Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality1,628 cited
  • 2000Exploring the factors associated with Web site success in the context of electronic commerce1,523 cited
  • 2009Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China1,103 cited
  • 2009A meta-analytic assessment of the DeLone and McLean IS success model: An examination of IS success at the individual level702 cited
  • 2009Information technology adoption behavior life cycle: Toward a Technology Continuance Theory (TCT)554 cited
  • 2010The effects of relationship quality and switching barriers on customer loyalty490 cited
  • 2011Determinants of E-Commerce Customer Satisfaction, Trust, and Loyalty in Saudi Arabia455 cited
  • 2011Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh394 cited
  • 2012Factors affecting the adoption of Internet banking in Tunisia: An integration theory of acceptance model and theory of planned behavior379 cited
  • 2009Internet banking acceptance model: Cross-market examination332 cited
  • 2003Internet retail customer loyalty: the mediating role of relational benefits

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303 cited
  • 2010Synthesizing the Effects of Service Quality, Value, and Customer Satisfaction on Behavioral Intentions in the Motel Industry241 cited
  • 2007Can banks improve customer relationships with high quality online services?128 cited
  • 2006The impact of organisational culture innovation on the adoption of IS/IT: the case of Libya125 cited
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