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ArticleA Diffusion Approximation for a Markovian Queue with Reneging

Amy R. Ward2003

Article2003

A Diffusion Approximation for a Markovian Queue with Reneging

Amy R. Ward · Peter W. Glynn

166 citations·0/0 files stored·Queueing Systems

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Advanced Queuing Theory Analysis Stochastic processes and statistical mechanics Probability and Risk Models

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References

2000Transform Analysis and Asset Pricing for Affine Jump-diffusions 1989Stochastic Modeling and the Theory of Queues 1987Brownian Motion and Stochastic Flow Systems.1984Stochastic differential equations with reflecting boundary conditions 2002Designing a Call Center with Impatient Customers 1970Multiple channel queues in heavy traffic. I 1962Introduction to Congestion Theory in Telephone Systems.1999Improving Service by Informing Customers About Anticipated Delays

Cited by

2006Staffing a Call Center with Uncertain Arrival Rate and Absenteeism 2004Efficiency-Driven Heavy-Traffic Approximations for Many-Server Queues with Abandonments 2005On the transition densities for reflected diffusions 2005A Diffusion Approximation for a GI/GI/1 Queue with Balking or Reneging 2003Properties of the Reflected Ornstein–Uhlenbeck Process 2012Large-Scale Service Marketplaces: The Role of the Moderating Firm

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2005A Diffusion Approximation for a GI/GI/1 Queue with Balking or Renegingarticle · 4 shared references 2011Asymptotic analysis of queueing systems with reneging: A survey of results for FIFO, single class modelsarticle · 4 shared references 2007Martingale proofs of many-server heavy-traffic limits for Markovian queuesarticle · 3 shared references 2004Contact Centers with a Call-Back Option and Real-Time Delay Informationarticle · 3 shared references 2002Analysis, Design, and Control of Queueing Systemsarticle · 3 shared references 1990Chapter 4 Diffusion approximationschapter · 3 shared references

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Year2003

Typearticle

Published2003-01-01

VenueQueueing Systems

ISSN-L0257-0130

Languageen

Citations166

Files0 public / 0

ShelfAdvanced Queuing Theory Analysis

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doi10.1023/a:1021804515162

openalex_workW1593035888

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2011Asymptotic analysis of queueing systems with reneging: A survey of results for FIFO, single class models

2008SCHEDULING IMPATIENT JOBS IN A CLEARING SYSTEM WITH INSIGHTS ON PATIENT TRIAGE IN MASS CASUALTY INCIDENTS