Crisis Communication, Complexity, and the Cartoon Affair: A Case Study

Finn Frandsen · Winni Johansen

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Public Relations and Crisis Communication Rhetoric and Communication Studies Communication Studies and Media

Abstract

This chapter contains sections titled: Research Traditions within Crisis Communication Towards a Multivocal Approach The Rhetorical Arena (1): The Macro Model The Rhetorical Arena (2): The Micro Model Arla Foods and the Cartoon Affair: A Dialogue with Multiple Stakeholders Conclusion: The Crisis after the Crisis References

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1968The Discovery of Grounded Theory; Strategies for Qualitative Research 1990The structural transformation of the public sphere: an inquiry into a category of bourgeois society 1995Risk Society: Towards a New Modernity 2000Making Sense of the Organization 1999Ongoing Crisis Communication: Planning, Managing, and Responding 1997Handbook of Organization Studies 1997Image repair discourse and crisis communication 1995Accounts, excuses, and apologies: a theory of image restoration strategies

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2019Branding in the age of social media firestorms: how to create brand value by fighting back online 2016Reflections on a meta-analysis: Crystallizing thinking about SCCT 2011Manager‐employee communication during a crisis: the missing link 2010Apologizing in a globalizing world: crisis communication and apologetic ethics 2016Debunking the myth of denial’s effectiveness in crisis communication: context matters 2016

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