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Business transformation in electronic commerce:
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Business transformation in electronic commerce: (1998)Business transformation in electronic com…O futuro do varejo online no Brasil: construção de cenários para 2030 por meio da aplicação do Método Delphi (2024)O futuro do varejo online no …Servqual: Its Applicability in Electronic Commerce B2C (2005)Servqual: Its Applicability i…The future of on‐line retailing in the UK: learning from experience (2004)The future of on‐line retaili…Transforming business in the marketspace (2003)Transforming business in the …Technical innovations in communication: how to relate technology to business by a culturally reliable human interface (2003)Technical innovations in comm…Internationales Marketing (2003)Internationales MarketingA Web-based AHP approach to standardize the process of managing service-contracts (2003)A Web-based AHP approach to s…Evolution of brokering paradigms in e-commerce enabled manufacturing (2002)Evolution of brokering paradi…An Exploratory Study on Electronic Commerce for Reverse Logistics (2000)An Exploratory Study on Elect…Managing in the marketspace (1995)Frontiers of Electronic Commerce (1996)Marketing management: analysis. planning. implementation and control (2000)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Perceived Service Quality in a University Web Portal: Revising the E-Qual Instrument (2007)The End of ServQual in Online Services Research: Where to from here? (2010)The impact of leadership practices on service quality in private higher education in South Africa (2013)Communication and Control Processes in the Delivery of Service Quality (1988)Analytical hierarchy process (1994)Decision support systems and intelligent systems (1997)Web-Based Decision Support (2008)What drives business process standardization? A case study approach (2009)How information gives you competitive advantage (1985)Being Digital (1995)Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces (1997)Competitive Advantage: Creating and Sustaining Superior Performance (1985)Decisions with Multiple Objectives (1993)Decisions with Multiple Objectives: Preferences and Value Tradeoffs. (1994)E-Supply Chain Management: Review, Implications and Directions for Future Research (2005)Strategic Issues in Product Recovery Management (1995)Quantitative models for reverse logistics: A review (1997)Going Backwards: Reverse Logistics Trends and Practices (1999)Dimensions of Register Variation (1995)Comparing the Effectiveness of the Web Site with Traditional Media (1998)Going Global: Using information technology to advance the competitiveness of the virtual transnational organization (1998)The Economic Implications of Learning by Doing (1962)International Investment and International Trade in the Product Cycle (1966)Culture's Consequences: International Differences in Work-Related Values (1981)Scenario planning: a tool for strategic thinking (1995)Channel Conflict and Coordination in the E‐Commerce Age (2004)Challenges and Opportunities in Multichannel Customer Management (2006)
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  • 2005Servqual: Its Applicability in Electronic Commerce B2C54 cited
  • 2003Internationales Marketing40 cited
  • 2000An Exploratory Study on Electronic Commerce for Reverse Logistics36 cited
  • 2003A Web-based AHP approach to standardize the process of managing service-contracts28 cited
  • 2002Evolution of brokering paradigms in e-commerce enabled manufacturing23 cited
  • 2004The future of on‐line retailing in the UK: learning from experience16 cited
  • 2003Technical innovations in communication: how to relate technology to business by a culturally reliable human interface12 cited
  • 2003Transforming business in the marketspace9 cited
  • 2024O futuro do varejo online no Brasil: construção de cenários para 2030 por meio da aplicação do Método Delphi0 cited

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