Article2005

Non‐enforceable implementation of enterprise mobilization

Pin Luarn · Tom M.Y. Lin · Peter K.Y. Lo

16 citations0/0 files storedIndustrial Management & Data Systems

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Technology Adoption and User Behaviour Information Technology Governance and Strategy ERP Systems Implementation and Impact

Abstract

Purpose Enterprise mobilization refers to the provision by an enterprise of the means for its employees to update information at any time and any place through the use of a wireless network system and related equipment. The implementation of enterprise mobilization can be separated into two main methods, non‐enforceable and enforceable. Non‐enforceable implementation refers to those situations where, although an enterprise encourages its employees to use a mobilized system, it does not enforce such use, whereas the reverse is true in the case of enforceable methods. Aims to examine this situation. Design/methodology/approach Since this is a relatively new research topic with very little previous research having been undertaken in this area, this paper employs a triangulation. This method enables integration of both quantitative and qualitative data, to investigate the critical success factors (CSFs) for the implementation of non‐enforceable mobilization by enterprises. The data were collected by means of in‐depth interviews with corporate managers and specialists from 29 enterprises and comprise 126 samples of employees currently using mobilization systems. Findings The study reveals a total of six CSFs for the implementation of non‐enforceable mobilization by enterprises, comprising: cooperation with a good solution “value added reseller”; appropriate planning and the support of senior management; user participation and minimization of any resistance to the installation of the system; open communication channels; enhancement of the understanding of mobilization itself and of employee requirements; and effective mobilization equipment. Originality/value This paper will be of interest to organizations looking to implement a wireless network system. The results provided can be used as references for industry and businesses in general, to support their decision‐making processes concerning the introduction of mobilization.

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2022Business Research Methods 1992Information Systems Success: The Quest for the Dependent Variable 1984Measuring organizational performance in the absence of objective measures: The case of the privately‐held firm and conglomerate business unit 1979Chief executives define their own data needs.1990Quantity and Quality in Social Research.1996Productivity, Business Profitability, and Consumer Surplus: Three Different Measures of Information Technology Value1,2 1989Project management — A managerial approach 1987Unifying the fragmented models of information systems implementation

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