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Cited by

• 2006Service robots in the domestic environment521 cited
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• 2012Challenging the orthodoxy of value co-creation theory: A contingent view of co-production in design-intensive business services76 cited
• 2020Service Design Capabilities60 cited
• 2017Arts and design as translational mechanisms for academic entrepreneurship: The metaLAB at Harvard case study48 cited
• 2011Marketing–Industrial Design Integration in New Product Development: The Case of China*45 cited
• 2007Social and Environmental Shareholder Activism in the Public Spotlight: US Corporate Annual Meetings, Campaign Strategies, and Environmental Performance, 2001–0445 cited
• 2008Designing for Services - Multidisciplinary Perspectives: Proceedings from the Exploratory Project on Designing for Services in Science and Technology-based Enterprises, Saïd Business School