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Quality Management - Introduction to Total Quality Management for Production, Processing, and Services
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  • 2003Quality tools and techniques: Are they necessary for quality management?222 cited
  • 2022Upaya Peningkatan Pendidikan Berkualitas di Indonesia: Analisis Pencapaian Sustainable Development Goals (SDGs)142 cited
  • 2007A conceptual overview of a holistic model for quality in higher education133 cited
  • 2004Quality management and organizational context in selected service industries of China132 cited
  • 2011The role of leadership competencies for implementing TQM128 cited
  • 2010Managing Deviant Behavior and Resistance to Change99 cited
  • 2019Environmental management and labor productivity: The moderating role of quality management94 cited
  • 2010TQM practices and knowledge sharing: An empirical study of Malaysia’s manufacturing organizations93 cited
  • 2006The modern quality movement: Origins, development and trends93 cited
  • 2012Continuous improvement approach: state‐of‐art review and future implications91 cited
  • 2011Prioritising the practices of total quality management: An analytic hierarchy process analysis for the service industries80 cited
  • 2002TQM and labour productivity in Jordanian industrial companies63 cited
  • 2019The relationship between TQM and project performance: Empirical evidence from Malaysian construction industry59 cited

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  • 2001Values underlying continuous improvement50 cited
  • 2018Total Quality Management and Organizational Performance: A Possible Role of Organizational Culture50 cited
  • 2005An AHP‐based study of TQM benefits in ISO 9001 certified SMEs in Trinidad and Tobago45 cited