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It Comes With the Territory: Handling Problem Situations in Libraries
0 references·8 citing·23 second hop
It Comes With the Territory: Handling Problem Situations in Libraries (2004)It Comes With the Territory: Handling Pro…How a “fine regime” of an unacceptable user behaviour policy affects library use: nudging or shoving? (2021)How a “fine regime” of an una…The Information Needs of Homeless Library Patrons in New York City (2013)The Information Needs of Home…Reading the landscape of public libraries as place : experiences of homeless men in public libraries in Vancouver, BC (2013)Reading the landscape of publ…The Problem Patron (2002)The Problem PatronThe Difficult Patron in the Academic Library (2002)The Difficult Patron in the A…The Difficult Library Patron (2002)The Difficult Library PatronOld Problem for New Reasons (2002)Old Problem for New ReasonsGypsies, Tramps and Rage (2002)Gypsies, Tramps and RagePatron Behavior in Libraries: A Handbook of Positive Approaches to Negative Situations (1997)Library Security and Safety Handbook: Prevention, Policies and Procedures (1999)A Study on Developing a Manual for User Service of National and Public Library (2012)Managing Disruptive Patron Behavior in Law Libraries: A Grey Paper (2015)Homeless (rough sleepers) perspectives on public libraries: a case study (2018)Here There Be Sanctuary: (1992)How Do You Solve a Problem like the Whole User? The Construction of Worthy and Problematic Users in Online Discussions of the Public Library (2019)Information Resources for the Homeless (2019)Sources of Tension and Conflict Between Librarians and Faculty (1981)Media madness: public images of mental illness (1996)Patrons with Disabilities or Problem Patrons: Which Model Should Librarians Apply to People with Mental Illness? (2019)The Homeless in the Public Library: Implications for Access to Libraries (1985)Problem Patrons in Libraries - A Review Article (1989)Learning from Our Mistakes: Reflections on Customer Service and How to Improve It at the Reference Desk (2013)Supporting Mental Health in a Public Library Context: A Mixed Methods Brief Evaluation (2022)The Presentation of Self in Everyday Life. (1956)Bowling alone: the collapse and revival of American community (2000)Social Capital in the Creation of Human Capital (2000)The homeless and information needs and services (2005)The Penal System: An Introduction (1992)Maximum security: the culture of violence in inner-city schools (1997)Office of Juvenile Justice and Delinquency Prevention (2014)A logistics book hidden in a linguistics library shelf: a qualitative examination of how resource constraints manifest in library operations (2025)
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Cited by

  • 2002The Problem Patron13 cited
  • 2002Gypsies, Tramps and Rage9 cited
  • 2002The Difficult Library Patron8 cited
  • 2002The Difficult Patron in the Academic Library6 cited
  • 2021How a “fine regime” of an unacceptable user behaviour policy affects library use: nudging or shoving?3 cited
  • 2002Old Problem for New Reasons1 cited
  • 2013Reading the landscape of public libraries as place : experiences of homeless men in public libraries in Vancouver, BC1 cited
  • 2013The Information Needs of Homeless Library Patrons in New York City1 cited

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