User Satisfaction or User Acceptance? Statistical Evaluation of an Online Reference Service.

Susan E. Hilchey · Jitka M. Hurych

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Library Science and Information Literacy Library Science and Information Web and Library Services

Abstract

This study evaluates user satisfaction with an online refer ence service in Founders Memorial Library at Northern Il linois University. The evaluation is based on question naires collected from 1980 to mid-1984. Problems with defining and measuring information needs are discussed. Thoughts are given about a concept of user acceptance ver sus user satisfaction. Suggestions are presented for im provement of the service and the user evaluation form.

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1983User Satisfaction with the Online Negotiation Interview: Contemporary Concern in Traditional Perspective.

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2022Planning Cities in Africa 2006USERS' EMOTIONAL AND MATERIAL SATISFACTION AT THE MICRO/MACRO LEVELS IN AN ACADEMIC LIBRARY

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