Testing the DeLone and McLean Model of IS success in the user developed application domain.

Abstract

DeLone and McLean’s (1992) model of information systems success has received much attention amongst researchers. This study provides the first empirical test of the entire DeLone and McLean model in the user developed application domain. Overall, the model was not supported by the data. Of the nine hypothesised relationships tested four were found to be significant and the remainder not significant. The model provided strong support for the relationships between perceived system quality and user satisfaction, perceived information quality and user satisfaction, user satisfaction and intended use, and user satisfaction and perceived individual impact.

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