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Performance measurementfor stakeholders
3 references·16 citing·39 second hop
Performance measurementfor stakeholders (2004)Performance measurementfor stakeholdersThe performance prism in practice (2001)The performance prism in prac…The performance measurement revolution: why now and what next? (1999)The performance measurement r…Designing performance measures: a structured approach (1997)Designing performance measure…Performance Management System for Local Government: The Indonesian Experience (2015)Performance Management System…Service quality in the public sector: the case of the Citizen's Service Centers (CSCs) of Greece (2013)Service quality in the public…Overcoming challenges in the implementation of performance measurement (2013)Overcoming challenges in the …The use of multiple performance measures and the balanced scorecard (BSC) in Bangladeshi firms (2011)The use of multiple performan…Balanced Scorecard Implementation in a Local Government Authority: Issues and Challenges (2011)Balanced Scorecard Implementa…An inquiry into the strategic‐operational role of performance management in local government (2011)An inquiry into the strategic…Accounting information for managerial decision-making in shareholder management versus stakeholder management (2011)Accounting information for ma…PERFORMANCE REPORTING BY MALAYSIAN LOCAL AUTHORITIES: IDENTIFYING STAKEHOLDER NEEDS (2010)PERFORMANCE REPORTING BY MALA…Performance management in service operational settings: a selective literature examination (2010)Performance management in ser…Implementation of Lean‐Kaizen in the human resource service process (2010)Implementation of Lean‐Kaizen…Performance measurement (2009)Performance measurementThe impact of performance measurement in the voluntary sector (2007)The impact of performance mea…The impact of balanced scorecards in a public sector environment (2007)The impact of balanced scorec…Performance measurement systems in the Finnish public sector (2007)Performance measurement syste…Dimensions of performance appraisal systems in Jordanian private and public organizations (2007)Dimensions of performance app…Developing balanced scorecards in local authorities: a comparison of experience (2004)Developing balanced scorecard…Case Study Research: Design and Methods (1984)The balanced scorecard : measures that drive performance (1992)Case Study Research (2004)Managing the tension between performance measurement and strategy: coping strategies (2008)The balanced scorecard’s missing link to compensation (2014)Performance measurement and management: theory and practice (2018)Theory Building From Cases: Opportunities And Challenges (2007)Improvement of manufacturing operations at a pharmaceutical company (2011)An instrument for assessing lean service adoption (2013)The lean-performance relationship in services: a theoretical model (2014)Qualitative Data Analysis: An Expanded Sourcebook (1994)What are the barriers and facilitators for third sector organisations (non-profits) to evaluate their services? A systematic review (2018)Transparency as a Key Element in Accountability in Non-Profit Organizations: A Systematic Literature Review (2020)The balanced scorecard--measures that drive performance. (1992)The balanced scorecard: Translating strategy into action (1997)Implementing a balanced scorecard framework in a not for profit SME (2007)Police Culture and Transformational Leadership: Outlining the Contours of a Troubled Relationship (2014)Applied Psychology in Personnel Management (1978)Human resource management and performance: a review and research agenda (1997)Managing in Turbulent Times (2012)The HR value proposition model in the Arab Middle East: identifying the contours of an Arab Middle Eastern HR model (2012)Linking Performance Appraisal Justice, Trust, and Employee Engagement: A Conceptual Framework (2015)Human Resource Management and Organisational Performance: The Mediating Role of Social Exchange (2020)Qualitative Data Analysis: A Sourcebook of New Methods (1986)A PUBLIC MANAGEMENT FOR ALL SEASONS? (1991)Understanding third sector performance measurement system design: a literature review (2014)The Evolution of Sustainability Measurement Research (2018)Implementing performance measurement systems: a literature review (2003)A review of performance measurement: Towards performance management (2005)Challenges in transforming manufacturing organisations into product‐service providers (2010)Performance measurement: from philosophy to practice (2004)Performance measurement and management: a literature review and a research agenda (2010)Firm Performance: Definition and Measurement Models (2019)Productivity Through Effectiveness and Efficiency in the Banking Industry (2012)Measuring hotel performance using the balanced scorecard: A theoretical construct development and its empirical validation (2015)Capturing the value creation in public procurement: A practice-based view (2022)Designing, implementing and updating performance measurement systems (2000)Theory and practice in SME performance measurement systems (2001)Performance measurement systems in SMEs: A review for a research agenda (2005)
this work references cited by second hop

References

  • 1999The performance measurement revolution: why now and what next?1,155 cited
  • 2001The performance prism in practice648 cited
  • 1997Designing performance measures: a structured approach600 cited

Cited by

  • 2009Performance measurement148 cited
  • 2010Implementation of Lean‐Kaizen in the human resource service process136 cited
  • 2007The impact of balanced scorecards in a public sector environment125 cited
  • 2007Performance measurement systems in the Finnish public sector121 cited
  • 2004Developing balanced scorecards in local authorities: a comparison of experience108 cited
  • 2007The impact of performance measurement in the voluntary sector95 cited
  • 2007Dimensions of performance appraisal systems in Jordanian private and public organizations83 cited
  • 2011Accounting information for managerial decision-making in shareholder management versus stakeholder management61 cited
  • 2015Performance Management System for Local Government: The Indonesian Experience61 cited
  • 2013Service quality in the public sector: the case of the Citizen's Service Centers (CSCs) of Greece56 cited
  • 2010PERFORMANCE REPORTING BY MALAYSIAN LOCAL AUTHORITIES: IDENTIFYING STAKEHOLDER NEEDS50 cited

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2010
Performance management in service operational settings: a selective literature examination
48 cited
  • 2011Balanced Scorecard Implementation in a Local Government Authority: Issues and Challenges43 cited
  • 2013Overcoming challenges in the implementation of performance measurement42 cited
  • 2011The use of multiple performance measures and the balanced scorecard (BSC) in Bangladeshi firms40 cited
  • 2011An inquiry into the strategic‐operational role of performance management in local government33 cited