SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
ITIL-based IT service support process reengineering
16 references·0 citing·47 second hop
ITIL-based IT service support process reengineering (2014)ITIL-based IT service support process ree…A Maturity Model for Implementing ITIL V3 in Practice (2011)A Maturity Model for Implemen…Implementing an ITIL-Based IT Service Management Measurement System (2010)Implementing an ITIL-Based IT…IT and Business Process Performance Management: Case Study of ITIL Implementation in Finance Service Industry (2008)IT and Business Process Perfo…Business Process Simulation for Operational Decision Support (2008)Business Process Simulation f…Classifying ITIL Processes; A Taxonomy under Tool Support Aspects (2006)Classifying ITIL Processes; A…Implementation of IT infrastructure library (ITIL) in Australia: progress and success factors (2005)Implementation of IT infrastr…Process mining: a research agenda (2003)Process mining: a research ag…Business Process Intelligence (2003)Business Process IntelligenceStudying Information Technology in Organizations: Research Approaches and Assumptions (2002)Studying Information Technolo…The Art of Case Study Research (1996)The Art of Case Study ResearchBuilding An Intelligent Business Process Reengineering System: A Case-Based Approach (1996)Building An Intelligent Busin…Yin, Robert K., Case Study Research: Design and Methods, 2nd ed. Newbury Park, CA: Sage, 1994. (1994)Yin, Robert K., Case Study Re…Research methods for business: A skill building approach (1993)Research methods for business…The Case Research Strategy in Studies of Information Systems (1987)The Case Research Strategy in…Pedagogic Research: on the relative merits of search for generalisation and study of single events (1981)Pedagogic Research: on the re…A Practical Guide to Behavioral Research: Tools and Techniques (1980)A Practical Guide to Behavior…Top Management Support, External Expertise and Information Systems Implementation in Small Businesses (1996)COBIT and its utilization: a framework from the literature (2004)Setting the Stage for a Successful ITIL Adoption: A Delphi Study of IT Experts in the Norwegian Armed Forces (2010)Structures, Processes and Relational Mechanisms for IT Governance (2011)Technology adoption model and a road map to successful implementation of ITIL (2013)Digital Transformation of Public Sector Governance With IT Service Management–A Pilot Study (2023)Discovering models of software processes from event-based data (1998)Mining process models from workflow logs (1998)Workflow mining: A survey of issues and approaches (2003)A survey on the recent research literature on ERP systems (2005)Genetic process mining: an experimental evaluation (2007)Process mining in healthcare: A literature review (2016)The Theory of Social and Economic Organization. (1948)THE DISCOVERY OF GROUNDED THEORY: STRATEGIES FOR QUALITATIVE RESEARCH. By Barney G. Glaser and Anselm L. Strauss. Chicago: Aldine Publishing Company, 1967. 271 pp. $6.75 (1968)The Social Psychology of Organizations. (1979)Integrating case study and survey research methods: an example in information systems (1994)Investigating Information Systems with Positivist Case Research (2004)Rigor in Information Systems Positivist Case Research: Current Practices, Trends, and Recommendations (2016)Strategy and Structure: Chapters in the History of the American Industrial Enterprise (1962)Organization and environment (1967)Case Study Research: Design and Methods (1984)Studying Information Technology in Organizations: Research Approaches and Assumptions (1991)Interpretive case studies in IS research: nature and method (1995)A Set of Principles for Conducting and Evaluating Interpretive Field Studies in Information Systems1 (1999)Perspectives on Behavior-Based versus Outcome-Based Salesforce Control Systems (1987)Workflow mining: discovering process models from event logs (2004)Mining process models with non-free-choice constructs (2007)Process mining: a two-step approach to balance between underfitting and overfitting (2008)Trace Clustering in Process Mining (2009)Beyond the two disciplines of scientific psychology. (1975)The psychology of sex differences (1975)A Solution to the Problem of Generalisation in Educational Research: Fuzzy prediction (2001)Creating Communities of Shared Practice: The challenges of assessment use in learning and teaching (2002)Research Methods in Education (2002)Strategies for ensuring trustworthiness in qualitative research projects (2004)How derived is the demand for travel? Some conceptual and measurement considerations (2001)Correlation or causality between the built environment and travel behavior? Evidence from Northern California (2005)Management Research Methods (2007)A Systems Approach to Conduct an Effective Literature Review in Support of Information Systems Research (2006)Consensus measurement in Delphi studies (2012)Predicting green product consumption using theory of planned behavior and reasoned action (2015)Five Misunderstandings About Case-Study Research (2004)Document Analysis as a Qualitative Research Method (2009)Metodologi Penelitian Kualitatif (2022)Qualitative research: standards, challenges, and guidelines (2001)Assessing the impact of organizational practices on the relative productivity of university technology transfer offices: an exploratory study (2002)Theory Building From Cases: Opportunities And Challenges (2007)
this work references cited by second hop

References

  • 1993Research methods for business: A skill building approach17,000 cited
  • 1996The Art of Case Study Research15,830 cited
  • 1987The Case Research Strategy in Studies of Information Systems4,715 cited
  • 1994Yin, Robert K., Case Study Research: Design and Methods, 2nd ed. Newbury Park, CA: Sage, 1994.2,155 cited
  • 2003Process mining: a research agenda652 cited
  • 2003Business Process Intelligence538 cited
  • 2002Studying Information Technology in Organizations: Research Approaches and Assumptions515 cited
  • 1980A Practical Guide to Behavioral Research: Tools and Techniques386 cited
  • 1981Pedagogic Research: on the relative merits of search for generalisation and study of single events232 cited
  • 2005Implementation of IT infrastructure library (ITIL) in Australia: progress and success factors84 cited
  • 2008Business Process Simulation for Operational Decision Support84 cited
  • 2006Classifying ITIL Processes; A Taxonomy under Tool Support Aspects67 cited
  • 2010Implementing an ITIL-Based IT Service Management Measurement System57 cited
  • 2008IT and Business Process Performance Management: Case Study of ITIL Implementation in Finance Service Industry40 cited
  • 2011A Maturity Model for Implementing ITIL V3 in Practice

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

36 cited
  • 1996Building An Intelligent Business Process Reengineering System: A Case-Based Approach13 cited
  • Cited by

    No citing works inside the corpus for this window.