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Introduction Part One: Management 1. Four Rules of Classroom Management 2. Analysing Classroom Organisation 3. Reducing Sources of Friction Part Two: Mediation 4. Counselling and Discussions with Disruptive Pupils 5. Confrontation in the Classroom: Pupils with Problems 6. Confrontation in the Classroom: Teacher Strategies 7. Imperturbable, Resilient and Disruptive Teachers Part Three: Modification 8. Rewards and Punishments Part Four: Monitoring 9. Teacher Stress and Teachers Feelings 10. Helping Colleagues Cope Bibliography
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