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• 2005A Detailed Study of Financial Exclusion in the UK156 cited
• 2007Customer Perception, Customer Satisfaction, and Customer Loyalty Within Chinese Securities Business86 cited
• 2013Service Convenience, Customer Satisfaction, and Customer Loyalty: Study of Indian Commercial Banks70 cited
• 2007Acquiring and retaining customers in UK banks: An exploratory study54 cited
• 2009An Analysis of Investor’s Risk Perception towards Mutual Funds Services44 cited
• 2014Impact of Service Quality, Service Convenience and Perceived Price Fairness on Customer Satisfaction in Indian Retail Banking Sector41 cited
• 2006A time-based assessment of the influences, uses and benefits of intermediary website adoption40 cited
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• 2011The Impact of Relationship Marketing Tactics on Customer Loyalty: The Mediation Role of Relationship Quality31 cited
• 2013The moderating effects of involvement with respect to customer relationship management of the airline sector24 cited
• 2007The more, the merrier? An exploratory study into managing channels in UK financial services24 cited
• 2020The determinants of opening account with Islamic banks18 cited
• 2006A Hierarchical Fuzzy Classification of Online Customers17 cited