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Commuters' Perceptions of Public Transport Service in South Africa
6 references·1 citing·22 second hop
Commuters' Perceptions of Public Transport Service in South Africa (2014)Commuters' Perceptions of Public Transpor…Customer Satisfaction in Public Bus Transport : A study of travelers' perception in Indonesia (2009)Customer Satisfaction in Publ…A SERVQUAL and QFD approach to total quality education (2004)A SERVQUAL and QFD approach t…USING QUALITY TO PREDICT DEMAND FOR SPECIAL TRANSPORTATION (1986)USING QUALITY TO PREDICT DEMA…Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)Servqual : a multiple-item sc…Business research methods (1976)Business research methodsMarketing Research (1970)Marketing ResearchRelationships between paratransit passenger satisfaction and driver labour conditions in Sub-Saharan Africa (2025)Relationships between paratra…Coefficient Alpha and the Internal Structure of Tests (1951)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Comparing alternative instruments to measure service quality in higher education (2009)Service quality in higher education (2009)Does e-learning service quality influence e-learning student satisfaction and loyalty? Evidence from Vietnam (2019)‘Life is War’: Informal Transport Workers and Neoliberalism in Tanzania 1998-2009 (2011)Taken for a ride: grounding neoliberalism, precarious labour and public transport in an African metropolis (2017)Paratransit in African cities: operations, regulation, and reform (2018)Exploring public bus service quality in South Africa: A structural equation modelling approach (2014)What Attributes Do Passengers Value in Electrified Buses? (2020)The Impact of Public Bus Service Quality on the Users’ Satisfaction: Evidence from a Developing Asian City (2022)Management Research Methods (2007)Principles and methods of validity and reliability testing of questionnaires used in social and health science researches (2015)Research Methods in Business Studies (2020)The Measurement of Destination Image: An Empirical Assessment (1993)SERVQUAL: review, critique, research agenda (1996)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)The bus rapid transit system: A service quality dimension of commuter uptake in Cape Town, South Africa (2014)
this work references cited by second hop

References

  • 1976Business research methods4,277 cited
  • 1970Marketing Research3,552 cited
  • 1986Servqual : a multiple-item scale for measuring customer perceptions of service quality1,857 cited
  • 2004A SERVQUAL and QFD approach to total quality education255 cited
  • 2009Customer Satisfaction in Public Bus Transport : A study of travelers' perception in Indonesia31 cited
  • 1986USING QUALITY TO PREDICT DEMAND FOR SPECIAL TRANSPORTATION23 cited

Cited by

  • 2025Relationships between paratransit passenger satisfaction and driver labour conditions in Sub-Saharan Africa3 cited

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