Critical Incidents in Cross-cultural Coaching: The View from German Coaches

Julia Milner · Esther Ostmeier · Ronald Franke

30 citations0/0 files storedInternational journal of evidence based coaching and mentoring

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Coaching Methods and Impact International Student and Expatriate Challenges Psychology, Coaching, and Therapy

Abstract

The importance of a cultural perspective in coaching is increasingly significant for coaching practitioners and academics living in a globalised world. The question remains as to how the coaching methods rooted in the Western approach can be applied in the context of other (national) cultures. Using semi-structured interviews and based on the critical incidents technique, fifteen German coaching experts were interviewed to determine those critical incidents they experienced in cross-cultural coaching settings. The results show incidents in four main areas: communication, coach-client relationship, coaching setting and role understanding. These are aimed at improving outcomes but not at the expense of identifying the true core issue or coaching topic.

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1981Culture's Consequences: International Differences in Work-Related Values 1993Cultures and Organizations: Software of the Mind.1954The critical incident technique.1993Riding the waves of culture: Understanding cultural diversity in business 2009Riding the waves of culture 2009Das Experteninterview — konzeptionelle Grundlagen und methodische Anlage 2006Evidence based coaching handbook : putting best practices to work for your clients 2003Coaching Across Cultures: New Tools for Leveraging National, Corporate and Professional Differences

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