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Multivariate Analysis of Customer Satisfaction: A Case Study of Bangkok’s Mass Rapid Transit (MRT) Passengers
9 references·2 citing·48 second hop
Multivariate Analysis of Customer Satisfaction: A Case Study of Bangkok’s Mass Rapid Transit (MRT) Passengers (2013)Multivariate Analysis of Customer Satisfa…A New Customer Satisfaction Index for Evaluating Transit Service Quality (2009)A New Customer Satisfaction I…Access to railway stations and its potential in increasing rail use (2008)Access to railway stations an…Service Quality Attributes Affecting Customer Satisfaction for Bus Transit (2007)Service Quality Attributes Af…Measuring the quality of service for passengers on the hellenic railways (2007)Measuring the quality of serv…A New Performance Index for Evaluating Transit Quality of Service (2007)A New Performance Index for E…Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method (2002)Preference disaggregation for…Structural equation modeling with AMOS: basic concepts, applications, and programming (2000)Structural equation modeling …Structural Equation Model of Customer Satisfaction for the New York City Subway System (2000)Structural Equation Model of …Customer Satisfaction Among Transit Riders: How Customers Rank the Relative Importance of Various Service Attributes (2000)Customer Satisfaction Among T…Faktor-faktor Yang Mempengaruhi Preferensi Masyarakat Dalam Menggunakan Moda Mass Rapid Transit (MRT) Kota Jakarta (2020)Faktor-faktor Yang Mempengaru…Evaluating TransJogja Service Quality based on User Perceptions and Expectations (2015)Evaluating TransJogja Service…Delivering quality service: balancing customer perceptions and expectations (1990)Planning and Social Media: A Case Study of Public Transit and Stigma on Twitter (2014)Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit (2016)The importance of service quality attributes in public transportation: Narrowing the gap between scientific research and practitioners' needs (2016)Regression Towards Mediocrity in Hereditary Stature. 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(1991)A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)Perceived service quality in bus transit service: A structural equation approach (2013)Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)Decisions with Multiple Objectives—Preferences and Value Tradeoffs (1977)Value-Focused Thinking: A Path to Creative Decisionmaking (1992)Decisions with Multiple Objectives: Preferences and Value Tradeoffs. (1994)A Novel Method for Multiple Criteria Analysis: Grey Additive Ratio Assessment (ARAS-G) Method (2010)A NOVEL HYBRID SWARA AND VIKOR METHODOLOGY FOR SUPPLIER SELECTION IN AN AGILE ENVIRONMENT (2013)New Application of SWARA Method in Prioritizing Sustainability Assessment Indicators of Energy System (2013)ANALISA FAKTOR–FAKTOR YANG MEMPENGARUHI PEMILIHAN MODA TRANSPORTASI PENDUDUK KERJA DI KECAMATAN SUKMAJAYA DEPOK MENUJU TEMPAT KERJA DENGAN MENGGUNAKAN METODE ANALYTIC HIERARCHY PROCESS (2013)PEMILIHAN MODA TRANSPORTASI MENUJU KAMPUS MAHASISWA UNIVERSITAS MUSLIM INDONESIA (2018)Preferensi Konsumen Terhadap Transportasi Publik (Studi Kasus Bus Rapid Transit (BRT) Kota Semarang) (2018)In Search of Golden Rules: Comment on Hypothesis-Testing Approaches to Setting Cutoff Values for Fit Indexes and Dangers in Overgeneralizing Hu and Bentler's (1999) Findings (2004)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Using PLS path modeling in new technology research: updated guidelines (2016)
this work references cited by second hop

References

  • 2000Structural equation modeling with AMOS: basic concepts, applications, and programming17,968 cited
  • 2007Service Quality Attributes Affecting Customer Satisfaction for Bus Transit608 cited
  • 2008Access to railway stations and its potential in increasing rail use374 cited
  • 2002Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method280 cited
  • 2009A New Customer Satisfaction Index for Evaluating Transit Service Quality269 cited
  • 2007Measuring the quality of service for passengers on the hellenic railways265 cited
  • 2000Customer Satisfaction Among Transit Riders: How Customers Rank the Relative Importance of Various Service Attributes144 cited
  • 2000Structural Equation Model of Customer Satisfaction for the New York City Subway System94 cited
  • 2007A New Performance Index for Evaluating Transit Quality of Service73 cited

Cited by

  • 2020Faktor-faktor Yang Mempengaruhi Preferensi Masyarakat Dalam Menggunakan Moda Mass Rapid Transit (MRT) Kota Jakarta4 cited
  • 2015Evaluating TransJogja Service Quality based on User Perceptions and Expectations3 cited

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