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The principal objective of the study was the construction and evaluation of a work performance questionnaire for use with administrative and operational staff. Work performance is a multidimensional construct that indicates how well a worker performs in his / her work, the degree of initiative he / she takes, the ingenuity he / she shows in the finding of solutions for problems, and the manner in which he / she uses the human resources at his / her disposal. Two questionnaires were constructed - one for staff performing managerial functions (the full scale) and one for staff in non-managerial positions (the shortened scale). The sample consisted of 278 staff at a South African university. The full scale yielded a reliability of 0,983 and the shortened scale a reliability of 0,978. The implications of the findings are discussed.
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