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Significantly Different? Reference Services Competencies in Public and Academic Libraries
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Significantly Different? Reference Services Competencies in Public and Academic Libraries (2013)Significantly Different? Reference Servic…Reference in urban public libraries: current trends and future implications (2023)Reference in urban public lib…Continuing education for public library staff: Valued competencies and preferred delivery format (2019)Continuing education for publ…Teaching the reference interview through practice-based assignments (2016)Teaching the reference interv…Striving for Success in the Reference Interview: A Case Study (2016)Striving for Success in the R…Information Literacy Education and the Educational Needs of Teaching Librarians: The Czech Republic in Comparison with the Other Visegrad Four Countries (2016)Information Literacy Educatio…Our Future, Our Skills: Using Evidence to Drive Practice in Public Libraries (2015)Our Future, Our Skills: Using…Victorian public libraries: Our future, our skills - research report (2014)Victorian public libraries: O…Reference Desks in Public Libraries: What Happens and What To Know (2014)Reference Desks in Public Lib…Professional competencies for reference and user services librarians (2003)If I ask, will they answer? : Evaluating public library reference service to gay and lesbian youth (2005)Significantly Different? (2013)Melbourne Declaration on Educational Goals for Young Australians. (2008)Reframing Information Literacy as a Metaliteracy (2011)Metaliteracy: Reinventing information literacy to empower learners (2015)Reference Success: Does the 55 Percent Rule Tell the Whole Story?. (1989)Reference and Information Services: An Introduction (1992)Factors That Influence Reference Success: What Makes Questioners Willing to Return? (1995)The Impactful Research Appointment: Combating Research Anxiety and Library Stereotypes (2020)“The Ticket You Get Punched”: The Divide between Academic and Public Librarianship and the MLIS (2021)Is the reference desk used for reference interviews (2021)Question-Negotiation and Information Seeking in Libraries (1968)Neutral Questioning: A New Approach to the Reference Interview. (1986)Question-Negotiation and Information Seeking in Libraries (2015)Engaging Students in Learning: Teaching the Reference Transaction (2020)Rural Librarians as Health Information Intermediaries: How Librarians Complicate “Rural,” Leverage Kairotic Opportunities, and Communicate through Health Ideographs (2025)Librarians as Teachers: A Qualitative Inquiry into Professional Identity (2008)Web 2.0 Integration in Information Literacy Instruction: An Overview (2009)Are librarians teachers? (2015)Emotional Intelligence: Why It Can Matter More Than IQ (1995)Open to All? The Public Library and Social Exclusion (2000)The Strategic, Curious & Skeptical Learner : Australian Public Librarians and Professional Learning Experiences (2021)Two Decades of Developments in Qualitative Inquiry (2002)Emerging requirements of computer related competencies for librarians (2009)Continuing Education (CE) of LIS Professionals: Need Analysis & Role of LIS Schools (2016)Assessing the Readiness of Rural Public Librarians to Implement Public Health Programs (2024)Identifying the Job Titles and Competencies of the Public Library Librarians Based on the Content Analysis of Job Advertisements (2024)Personal Relations Between Librarians and Readers (2006)The Absent User: Physical Use of Academic Library Collections and Services Continues to Decline 1995–2006 (2008)Reference at a remote field station: a case study of ecology, environmental science and geology fieldwork at an embedded library (2025)
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  • 2016Teaching the reference interview through practice-based assignments10 cited
  • 2016Striving for Success in the Reference Interview: A Case Study8 cited
  • 2019Continuing education for public library staff: Valued competencies and preferred delivery format8 cited
  • 2023Reference in urban public libraries: current trends and future implications5 cited
  • 2015Our Future, Our Skills: Using Evidence to Drive Practice in Public Libraries5 cited
  • 2014Victorian public libraries: Our future, our skills - research report5 cited
  • 2016Information Literacy Education and the Educational Needs of Teaching Librarians: The Czech Republic in Comparison with the Other Visegrad Four Countries2 cited
  • 2014Reference Desks in Public Libraries: What Happens and What To Know1 cited

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