Flip charts at the OPAC: using transaction log analysis to judge their effectiveness

Abstract

A development grant from the Kentucky Library Association's Academic Section enabled the authors to design and produce a number of flip charts for use at OPAC terminals in six of the University of Louisville libraries. The custom-made flip charts were designed as point-of-use instruction tools. To measure the success of the flip charts, OPAC transaction logs were analyzed. Comparisons were made among the types of searches conducted, the percentages of zero hits, and the types of errors found before and after the introduction of the flip charts to determine whether searching success rates had improved or if searching strategies had changed

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