SStudyAcademic Library

Dashboard Shelves Open access My library Review

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Exploding the Self-Service Myth · Study

ArticleShelves

ArticleExploding the Self-Service Myth

Youngme Moon2000

Article2000

Exploding the Self-Service Myth

Youngme Moon · Frances X. Frei

66 citations·0/0 files stored

No readable copy stored yet — this record is metadata only.

Customer Service Quality and Loyalty Web and Library Services Employer Branding and e-HRM

Abstract

No abstract was published for this record.

Citations in this library

Stored only when both papers are in the corpus — 66 citations exist upstream.

Cited by

2009Predicting the Likelihood of Voiced Complaints in the Self-Service Technology Context 2014Customer Responses to Channel Migration Strategies toward the E-channel 2003Complementing Self-Serve Technology with Service Relationships: The Customer Perspective 2003Retail bank customer preferences: personal and remote interactions 2018The impact of multi-channel and multi-product strategies on firms' risk-return performance 2017Designing a medicalized wellness service: balancing hospitality and hospital features 2003Incorporating the Dual Customer Roles in e-Service Design 2022Role of E-Service Quality (E-SQ) on Customers’ Online Buying Intention: An Extended Theory of Planned Behavior

Details

Year2000

Typearticle

Published2000-05-01

Languageen

Citations66

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

openalex_workW166710037

Links

landingopen

Imported from OpenAlex (CC0) — nothing here is generated.