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Innovating to Create IT-Based New Business Opportunities at United Parcel Service
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  • 2014Orchestrating service innovation using design moves: The dynamics of fit between service and enterprise IT architectures

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9 cited
  • 2023Value of Analytics for Decision-Making: Role of Managers and Analysts9 cited
  • 2012BEING RESPONSIVE TO YOUR CUSTOMER : DEVELOPING CUSTOMER AGILITY THROUGH INFORMATION MANAGEMENT4 cited