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Affective events - emotions matrix: a classification of work events and associated emotions
11 references·16 citing·38 second hop
Affective events - emotions matrix: a classification of work events and associated emotions (1998)Affective events - emotions matrix: a cla…The Motivation to Work (2017)The Motivation to WorkQualitative Data Analysis (2008)Qualitative Data AnalysisAffective Events Theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work. (1996)Affective Events Theory: A th…The Psychology of Emotions (1991)The Psychology of EmotionsThe Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Appraisals of emotion-eliciting events: Testing a theory of discrete emotions. (1990)Appraisals of emotion-eliciti…The Cognitive Structure of Emotions (1988)The Cognitive Structure of Em…Towards a Cognitive Theory of Emotions (1987)Towards a Cognitive Theory of…Emotion knowledge: Further exploration of a prototype approach. (1987)Emotion knowledge: Further ex…Comparison of two modes of stress measurement: Daily hassles and uplifts versus major life events (1981)Comparison of two modes of st…Psychological stress and the coping process (1966)Psychological stress and the …The impact of employees’ positive psychological capital on job satisfaction and organizational citizenship behaviors in the hotel (2015)The impact of employees’ posi…Educational Leaders and Emotions (2014)Educational Leaders and Emoti…From bad to worse (2012)From bad to worseWaking Up on the Right or Wrong Side of the Bed: Start-of-Workday Mood, Work Events, Employee Affect, and Performance (2011)Waking Up on the Right or Wro…Organizational pride and its positive effects on employee behavior (2011)Organizational pride and its …Employee satisfaction with meetings: A contemporary facet of job satisfaction (2010)Employee satisfaction with me…Emotional labor and leadership: A threat to authenticity? (2009)Emotional labor and leadershi…Linking emotion regulation strategies to affective events and negative emotions at work (2008)Linking emotion regulation st…WORK–FAMILY CONFLICT AND EMOTIONS: EFFECTS AT WORK AND AT HOME (2006)WORK–FAMILY CONFLICT AND EMOT…A Test of Basic Assumptions of Affective Events Theory (AET) in Call Centre Work 1 (2006)A Test of Basic Assumptions o…The influence of emotional intelligence on performance (2005)The influence of emotional in…Another look at the role of emotion in the organizational change: A process model (2005)Another look at the role of e…Linking Work Events, Affective States, and Attitudes: An Empirical Study of Managers' Emotions (2004)Linking Work Events, Affectiv…Failure feedback as an affective event: Influences of leader affect on subordinate attitudes and performance (2004)Failure feedback as an affect…Emotion regulation in customer service roles: Testing a model of emotional labor. (2003)Emotion regulation in custome…Effects of Energy Availability on Immediate and Delayed Emotional Reactions to Work Events. (2003)Effects of Energy Availabilit…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Developing Buyer-Seller Relationships (1987)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)The expression of the emotions in man and animals. (1872)The Principles of Psychology (1891)Attachment and Loss (1969)How Emotion Shapes Behavior: Feedback, Anticipation, and Reflection, Rather Than Direct Causation (2007)Appraisal Theories of Emotion: State of the Art and Future Development (2013)An Inventory for Measuring Depression (1961)The social readjustment rating scale (1967)Impact of Event Scale: A Measure of Subjective Stress (1979)Transactional theory and research on emotions and coping (1987)Internet paradox: A social technology that reduces social involvement and psychological well-being? (1998)Well-being : the foundations of hedonic psychology (1999)Why Does Social Exclusion Hurt? The Relationship Between Social and Physical Pain. (2005)Warmth and Competence as Universal Dimensions of Social Perception: The Stereotype Content Model and the BIAS Map (2008)Anger is an approach-related affect: Evidence and implications. (2009)Handbook of Positive Psychology (2001)Core affect and the psychological construction of emotion. (2003)The Benefits of Frequent Positive Affect: Does Happiness Lead to Success? (2005)Workplace spirituality and employee work attitudes (2003)Positive Psychology in Clinical Practice (2004)Media, Tasks, and Communication Processes: A Theory of Media Synchronicity1 (2008)Stress, social support, and the buffering hypothesis. (1985)Assessing coping strategies: A theoretically based approach. (1989)Emotional Intelligence (1990)Subjective well-being: Three decades of progress. (1999)When Work And Family Are Allies: A Theory Of Work-Family Enrichment (2006)The Prosocial Classroom: Teacher Social and Emotional Competence in Relation to Student and Classroom Outcomes (2008)How Many Interviews Are Enough? (2005)A General Inductive Approach for Analyzing Qualitative Evaluation Data (2006)The qualitative content analysis process (2008)Relations among emotion, appraisal, and emotional action readiness. (1989)Assessing subjective well-being: Progress and opportunities (1994)Compassion: An evolutionary analysis and empirical review. (2010)
this work references cited by second hop

References

  • 2008Qualitative Data Analysis17,372 cited
  • 1966Psychological stress and the coping process7,170 cited
  • 1988The Cognitive Structure of Emotions6,207 cited
  • 2017The Motivation to Work5,564 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1996Affective Events Theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work.3,562 cited
  • 1981Comparison of two modes of stress measurement: Daily hassles and uplifts versus major life events3,127 cited
  • 1987Emotion knowledge: Further exploration of a prototype approach.3,071 cited
  • 1991The Psychology of Emotions1,783 cited
  • 1987Towards a Cognitive Theory of Emotions1,754 cited
  • 1990Appraisals of emotion-eliciting events: Testing a theory of discrete emotions.825 cited

Cited by

  • 2003Emotion regulation in customer service roles: Testing a model of emotional labor.657 cited
  • 2009Emotional labor and leadership: A threat to authenticity?408 cited
  • 2006WORK–FAMILY CONFLICT AND EMOTIONS: EFFECTS AT WORK AND AT HOME395 cited
  • 2006A Test of Basic Assumptions of Affective Events Theory (AET) in Call Centre Work 1

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272 cited
  • 2015The impact of employees’ positive psychological capital on job satisfaction and organizational citizenship behaviors in the hotel262 cited
  • 2008Linking emotion regulation strategies to affective events and negative emotions at work253 cited
  • 2011Waking Up on the Right or Wrong Side of the Bed: Start-of-Workday Mood, Work Events, Employee Affect, and Performance231 cited
  • 2012From bad to worse225 cited
  • 2011Organizational pride and its positive effects on employee behavior219 cited
  • 2014Educational Leaders and Emotions218 cited
  • 2005The influence of emotional intelligence on performance214 cited
  • 2003Effects of Energy Availability on Immediate and Delayed Emotional Reactions to Work Events.210 cited
  • 2004Failure feedback as an affective event: Influences of leader affect on subordinate attitudes and performance209 cited
  • 2004Linking Work Events, Affective States, and Attitudes: An Empirical Study of Managers' Emotions200 cited
  • 2010Employee satisfaction with meetings: A contemporary facet of job satisfaction196 cited
  • 2005Another look at the role of emotion in the organizational change: A process model195 cited