Task-technology fit in workplaces: theoretical framework and empirical analysis in the context of mobile government

Abstract

Based on the task-technology fit (TTF) theory, we suggest a novel perspective that focuses on the relations between task attributes and technology characteristics, instead of human perception about the abstract concept of 'fit'. Our study is aimed at identifying the characteristics of emerging mobile technologies and the typical attributes of tasks in mobile business environments, and further exploring the fit between them. A conceptual framework for linking task attributes with technology characteristics is proposed. A field case study with regard to mobile government applications in municipal administration in Beijing, China, is presented to validate and improve the framework. The results illustrate the several pair-wise links between five types of task attributes and five dimensions of mobile technology characteristics in the municipal administration business process. The proposed model extends the current research theme of TTF and contributes to the literature of mobile government by providing a novel theoretical lens.

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