Business process mining success

Abstract

Process mining has developed into a popular research discipline and its associated techniques are widely applied in practice. What is currently illunderstood is how the success of a process mining project can be measured and what the antecedent factors of process mining success are. We consider an improved, grounded understanding of these aspects of value to better manage the effectiveness and efficiency of process mining projects in practice. In this paper, we advance a model, tailored to the characteristics of process mining projects, which identifies and relates succes factors and measures. We draw inspiration from the literature on related fields for the construction of a theoretical, a priori model. That model is subsequently validated and re-specified on the basis of a multiple case study, which involved four industrial process mining projects.

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