Technical Assistance: A Comparison Between Providers and Recipients

Berenice R. Rushovich · Leah Bartley · Rochon K. Steward · Charlotte Lyn Bright

16 citations0/0 files storedHuman Services Organizations Management Leadership & Governance

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Social Work Education and Practice Child Welfare and Adoption Health Policy Implementation Science

Abstract

This study aims to understand how the technical assistance (TA) provided by a child welfare implementation center was perceived by TA recipients and providers, with focus on similarities and differences in perceptions. Six focus groups were conducted with TA recipients (n = 35), and individual interviews were conducted with TA providers (n = 12). Results suggest a comprehensive framework was critical, a team approach was essential, the quality of relationships and communication between providers and recipients was important. The findings have implications for supporting readiness for change, ensuring leadership support, clarifying roles, and addressing organizational factors to enhance the success of the TA experience.

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References

1998Basics of qualitative research : techniques and procedures for developing grounded theory 2004Qualitative data: an introduction to coding and analysis 2005Preventing Chronic Disease 2000Strategizing Throughout the Organization: Managing Role Conflict in Strategic Renewal 2002Assessing organizational readiness for change 2000Strategizing throughout the Organization: Managing Role Conflict in Strategic Renewal 2012Defining and assessing evidence for the effectiveness of technical assistance in furthering global health

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2019Partnering for Success: Implementing a cross-systems collaborative model between behavioral health and child welfare

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