AN EMPIRICAL STUDY ON USER SATISFACTION WITH MOBILE BUSINESS APPLICATIONS USE AND HEDONISM

Cheon-Pyo Lee · J. P. Shim

34 citations0/0 files storedJournal of the Association for Information Systems

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Technology Adoption and User Behaviour Usability and User Interface Design Innovative Human-Technology Interaction

Abstract

Numerous recent information systems (IS), such as instant messaging and mobile applications, are first developed within an individual context and then widely used in both individual and organizational contexts. The present study examines a recent IS, mobile business (m-business) applications, used within organizations and reports the impact of the users’ pleasurable emotions or feelings on users’ satisfaction with IS. The result from the sample survey and an existential phenomenology indicates that hedonism is a significant determinant of satisfaction with m-business applications. By providing insight into how and why individuals are satisfied or dissatisfied with m-business applications in addition to what leads to this, the authors hope the findings of this study will assist researchers and practitioners in finding major barriers to the mobile business application use in order to design better applications for improved user satisfaction.

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References

1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 2003User Acceptance of Information Technology: Toward A Unified View1 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update 1992Information Systems Success: The Quest for the Dependent Variable 2001Understanding Information Systems Continuance: An Expectation-Confirmation Model1 2000Structural Equation Modeling and Regression: Guidelines for Research Practice 2004User Acceptance of Hedonic Information Systems1

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