Recordkeeping is a main form of institutional accountability. As municipal institutions, public libraries have a special need to be accountable to the public. Twenty-six public libraries participated in a survey of their recordkeeping practices. The authors found a wide variety of extant paper and electronic records. However, libraries reported few policies governing the management of or access to records. Librarians responding to the survey indicated an overall lack of knowledge concerning records-related legislation, such as the Right-to-Know legislation, that is increasingly being used by citizens to request public library records. These findings indicate that public libraries need to better understand best practices for recordkeeping.
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