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What is Already known about Involving Users in Service Transformation?

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Public Policy and Administration Research Mental Health and Patient Involvement Innovative Approaches in Technology and Social Development

Abstract

This chapter contains sections titled: Introduction The UK experience What is ‘user’ involvement and who are these ‘users’? Theoretical models of user involvement: choice and voice Contemporary approaches to user involvement: co-design, co-production, co-leadership and mutual learning References

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References

1969A Ladder Of Citizen Participation 2005New Labour’s citizens: activated, empowered, responsibilized, abandoned?1971Politics As Symbolic Action 2008Realising the Potential of Co-production: Negotiating Improvements in Public Services 2012Putting people first: a shared vision and commitment to the transformation of adult social care 1946The hospital as a therapeutic institution.1978Disabling Professions.1998A Public Management Road Less Travelled: Clients as Co‐producers of Public Services

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2019Evidence-based policy, knowledge from experience and validity

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