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What Types of Hotels Make Their Guests (Un)Happy? Text Analytics of Customer Experiences in Online Reviews
16 references·2 citing·43 second hop
What Types of Hotels Make Their Guests (Un)Happy? Text Analytics of Customer Experiences in Online Reviews (2014)What Types of Hotels Make Their Guests (U…Customer Satisfaction and Service Quality: A Critical Review of the Literature and Research Implications for the Hospitality Industry: (2018)Customer Satisfaction and Ser…What can big data and text analytics tell us about hotel guest experience and satisfaction? (2014)What can big data and text an…Big Data and Management (2014)Big Data and ManagementThe Influence of Online Reviews on Consumers' Attributions of Service Quality and Control for Service Standards in Hotels (2013)The Influence of Online Revie…CRITICAL QUESTIONS FOR BIG DATA (2012)CRITICAL QUESTIONS FOR BIG DA…Co-production versus co-creation: A process based continuum in the hotel service context (2012)Co-production versus co-creat…Role of social media in online travel information search (2009)Role of social media in onlin…Measuring Guest Satisfaction and Competitive Position in the Hospitality and Tourism Industry (2009)Measuring Guest Satisfaction …Travel Blogs and the Implications for Destination Marketing (2007)Travel Blogs and the Implicat…Which Hotel attributes Matter? A review of previous and a framework for future research (2003)Which Hotel attributes Matter…An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)An examination of the effects…Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination (2000)Tourist Satisfaction with Mal…The Importance of Hotel Attributes in Contributing to Travelers' Satisfaction in the Hong Kong Hotel Industry (2000)The Importance of Hotel Attri…Service quality, customer satisfaction, and customer value: A holistic perspective (1999)Service quality, customer sat…Marketing for Hospitality and Tourism (1995)Marketing for Hospitality and…Work and the Nature of Man. (1967)Work and the Nature of Man.A complex network analysis of local and non-local tourist flows in Beijing through mobile phone data (2023)A complex network analysis of…Identifying value-creating aspects in luxury hotel services via third-party online reviews: a cross-cultural study (2021)Identifying value-creating as…The Strength of Weak Ties (1973)Writing Culture (1986)Writing Culture: The Poetics and Politics of Ethnography (1986)Big Data, new epistemologies and paradigm shifts (2014)Datafication, dataism and dataveillance: Big Data between scientific paradigm and ideology (2014)Algorithms at Work: The New Contested Terrain of Control (2019)Content Analysis: An Introduction to its Methodology. 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References

  • 2012CRITICAL QUESTIONS FOR BIG DATA5,449 cited
  • 2003An examination of the effects of motivation and satisfaction on destination loyalty: a structural model3,379 cited
  • 2009Role of social media in online travel information search3,288 cited
  • 1967Work and the Nature of Man.3,169 cited
  • 1995Marketing for Hospitality and Tourism1,885 cited
  • 2000Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination1,271 cited
  • 2014Big Data and Management1,198 cited
  • 1999Service quality, customer satisfaction, and customer value: A holistic perspective1,086 cited
  • 2014What can big data and text analytics tell us about hotel guest experience and satisfaction?949 cited
  • 2007Travel Blogs and the Implications for Destination Marketing798 cited
  • 2012Co-production versus co-creation: A process based continuum in the hotel service context449 cited
  • 2013The Influence of Online Reviews on Consumers' Attributions of Service Quality and Control for Service Standards in Hotels244 cited
  • 2018Customer Satisfaction and Service Quality: A Critical Review of the Literature and Research Implications for the Hospitality Industry:172 cited
  • 2003Which Hotel attributes Matter? A review of previous and a framework for future research170 cited

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  • 2009Measuring Guest Satisfaction and Competitive Position in the Hospitality and Tourism Industry168 cited
  • 2000The Importance of Hotel Attributes in Contributing to Travelers' Satisfaction in the Hong Kong Hotel Industry107 cited
  • Cited by

    • 2021Identifying value-creating aspects in luxury hotel services via third-party online reviews: a cross-cultural study27 cited
    • 2023A complex network analysis of local and non-local tourist flows in Beijing through mobile phone data5 cited